Sales and Customer Service Team Lead

1 month ago


London, Greater London, United Kingdom Calzedonia Group Full time
About Calzedonia Group

We are a global fashion retail company with over 5,300 stores across 56 countries.

As a Key Holder at Calzedonia Group, you will be responsible for assisting with staff development and ensuring consistent delivery of company expectations related to sales, service, operations, presentation, and product knowledge.

  • Sales & Customer Service:
  • Provide exceptional customer service.
  • Contribute to store turnover by being aware of daily sales targets and store objectives.
  • Demonstrate comprehensive knowledge of products and the brand.
  • Ensure all staff and customers are informed about current promotions and offers.
  • Handle customer complaints, returns, and exchanges according to company policy.

Benefits:

  • Salary: £25,000 per annum (plus bonus)
  • Monthly Bonus: Earn a monthly bonus based on store performance
  • Monthly Travel Scheme: Available after six months of employment within the company
  • Staff Discount: Enjoy discounts on all Calzedonia UK brands and worldwide
  • Generous Uniform Allowance: Receive a uniform allowance per brand
  • 28 Days Paid Holidays
  • Extensive Training: Comprehensive training on store performance statistics, people management, and communication skills

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