Senior Customer Service Director

1 day ago


London, Greater London, United Kingdom Lead Generation Group Full time
Overview: At Lead Generation Group, we are dedicated to delivering exceptional results for our clients. As a Senior Customer Service Director, you will play a key role in driving business growth and ensuring customer satisfaction.

About the Role:
This is a senior leadership position that requires a proven track record of success in customer-facing roles. You will be responsible for leading a team of customer service representatives, developing strategies to improve customer satisfaction, and analyzing performance metrics to identify areas for improvement.

Responsibilities:
• Develop and implement strategies to improve customer satisfaction and loyalty.
• Lead a team of customer service representatives, providing guidance and support as needed.
• Analyze performance metrics to identify areas for improvement and develop plans to address them.
• Collaborate with other departments, such as sales and marketing, to ensure alignment and support for overall business goals.

Requirements:
• Proven track record of success in customer-facing roles, including team leadership and strategy development.
• Strong analytical skills with the ability to interpret data and metrics to drive business performance.
• Excellent communication and interpersonal skills.
• Estimated salary: $90,000 - $120,000 per year.

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