Sales and Customer Service Professional
7 days ago
We are seeking a highly motivated Sales and Customer Service Professional to join our dynamic Sales Team at Cutler and Gross in London. The ideal candidate will be customer-focused, with excellent problem-solving skills and a proactive approach to work.
Key Responsibilities:
- Support global customers via email and phone inquiries, resolving issues promptly and efficiently.
- Process after-sales requests, ensuring accurate reporting to manufacturing teams.
- Collaborate with the Logistics Team in Italy to ensure timely order delivery.
- Build relationships with Sales Agents and serve as the primary point of contact for support at Cutler and Gross.
- Order Point of Sale materials for stockists.
- Monitor payments for pre-payment clients.
- Develop product knowledge to enhance brand awareness.
- Run weekly Sales and Back Order reports for Sales Agents and Management Teams.
- Create new customer accounts, conducting necessary due diligence.
Requirements:
- Experience in Customer Service, Customer Success, or Logistics roles.
- Proficiency in Microsoft Office, particularly Microsoft Excel; willingness to learn new software.
- Strong numeracy skills.
- Familiarity with French or German is desirable but not essential.
- Background in Wholesale or Fashion is beneficial but not required.
About You:
- A friendly, self-motivated individual with a positive attitude.
- Excellent organizational skills and ability to manage competing demands.
- Collaborative team player who can also work independently.
Benefits:
- Competitive _frame allowance and generous friends & family discount.
- Annual eye test at a Cutler and Gross store.
- 25 Days holiday (+1 extra day for each additional year worked up to maximum of 30 days).
The estimated salary for this role is £35,000 - £40,000 per annum, depending on experience.
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