Customer Service Lead

1 week ago


London, Greater London, United Kingdom The Bamford Collection Full time
Customer Service Lead Job Description

The Bamford Collection is looking for a Customer Service Lead to join its team in London. As a key member of the retail team, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for our guests.

Salary: £29,000 (full-time, 40 hours)

This role requires strong leadership and communication skills, with experience in the food industry and knowledge of sustainable practices. The ideal candidate will be able to motivate and inspire a team, drive sales growth and ensure exceptional customer service.

Main Responsibilities:

  • Lead the customer service team to deliver exceptional customer experiences.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Work closely with the management team to plan and deliver long-term business objectives.
  • Mentor and coach team members to achieve their full potential.
  • Ensure effective delegation and empower team members to take ownership of their roles.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career development and growth.
  • Recognition and rewards for outstanding performance.
  • Flexible working arrangements and work-life balance.

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