Customer Service Team Lead

2 weeks ago


London, Greater London, United Kingdom CCA Recruitment Group Full time
Job Overview

This position is an excellent opportunity to lead a team of customer service advisors in Reading. As a Customer Service Team Lead, you will be responsible for managing workload, ensuring optimum service quality, and driving business growth.

The role involves leading a team of up to 15, managing workload, and supporting the CIC management team. You will also be responsible for promoting a culture of motivation and positive morale within the team.

Key Responsibilities
  • Manage daily performance and minimize downtime.
  • Lead, motivate, and support a team of up to 15.
  • Promote a culture of innovation and stay informed on customer service trends.
  • Work with other teams to drive continual improvement.


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