Customer Service Team Lead
4 days ago
We are Chip, a leading fintech company dedicated to helping our generation build wealth. Our mission is to provide innovative solutions for saving and investing, making financial planning effortless and enjoyable.
About the RoleWe are seeking an exceptional Customer Service Team Lead to join our team in this exciting opportunity. As a key member of our customer service function, you will be responsible for leading a team of customer support agents, ensuring they deliver high-quality, responsive service to our customers.
Salary and BenefitsThe successful candidate can expect a competitive salary of £35,000 - £38,000 per annum, along with a range of benefits including discretionary share option bonus, workplace pension scheme, private medical insurance, and more.
Job DescriptionKey Responsibilities:- Lead and manage a team of customer support agents to achieve exceptional service standards.
- Maintain accurate records of customer interactions, complaints, and feedback.
- Develop and implement effective training programs to enhance team performance.
- Collaborate with other departments to drive business growth and improve customer satisfaction.
- Proven leadership experience in a customer-facing role.
- Excellent communication and interpersonal skills.
- Able to work under pressure and meet deadlines.
- Familiarity with customer service software and tools.
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Customer Service Team Lead
4 weeks ago
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