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Customer Service Team Lead

1 month ago

London, Greater London, United Kingdom Harrison Scott Associates Full time

We are seeking a skilled Customer Service Team Lead to join our client's printing and communications team. This market leader is renowned for its dominance in the industry, with significant financial backing.

This role requires a solution-oriented problem solver who can handle complex customer situations efficiently. As the Customer Service Team Leader, you will be responsible for managing a team of Account Managers within a busy Customer Services Department. Your team will consist of experienced professionals covering various vertical sectors with both internal and external clients.

The ideal candidate will have excellent people management skills, customer relationship skills, and experience in a printing environment with tight deadlines. They must be able to develop and manage their team to achieve exceptional results while providing outstanding customer service.

Key responsibilities include:

  • Developing and maintaining strong relationships with customers through regular communication
  • Managing a team of Account Managers, providing guidance, training, and coaching to ensure they meet customer expectations
  • Ensuring SLAs are met, and service provision expectations are exceeded
  • Providing advice and assistance to customers on products, services, design, and production methods
  • Understanding data formats, manufacturing capabilities, and postal options to support customers

A competitive salary of £45,000 - £55,000 per annum, depending on experience, is offered for this challenging role. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply.