Assessment Service Desk Administrator

4 weeks ago


Manchester, United Kingdom Manchester Metropolitan University Full time
About the Role

We are seeking an experienced and customer-focused individual to join our Assessment Service Desk team as an Education Services Administrator. This role will provide first-line support to stakeholders, triaging queries via a ticketing system, phone calls, and email.

The successful candidate will have a passion for delivering exceptional customer service, working flexibly, and possessing a broad knowledge of the service area. They will be responsible for taking ownership of stakeholder support, resolving queries efficiently, and providing accurate information in a timely manner.

About the Assessment Management Department

Assessment Management is a dynamic and supportive department that enables students and colleagues to achieve their best. Our team works collaboratively to deliver sector-leading excellence and innovation in assessment management.

We have a positive and inclusive environment that encourages professional growth and development. Our teams work together to achieve our goals, and we are committed to providing opportunities for our colleagues to learn and develop new skills.

Our Teams
  • Assessment Delivery– Organizing and scheduling exams, set-up and receipt of coursework.
  • Assessment Systems– Configuration of assessment-related systems, including progression rules, data manipulation, and interrogation.
  • Assessment Standards– Oversight of regulations, quality processes, external examining, and academic misconduct.
  • Assessment Service Desk– First-line stakeholder support, triaging queries via a ticketing system, phone calls, and email.
  • Assessment Results– Managing student assessment records, ensuring marks are present and correct, and student results are published in a timely fashion via the running of assessment boards.
  • Assessment Mitigations– Oversight of student extensions and finding ways to ensure students who experience difficulties have the best possible chance of continuing their studies.
  • Assessment Executive– Supporting the Leadership Teams in Assessment Management and Student Hub Services, in achieving strategic objectives and reinforcing shared values.
What We're Looking For

We are seeking a motivated and flexible individual who is passionate about delivering exceptional customer service. The ideal candidate will have a strong ability to work collaboratively, communicate effectively, and problem-solve in a fast-paced environment.

We offer a standard induction period and a buddy system to ensure a smooth transition into the department. Our colleagues in Assessment Management say that the key traits to be a successful Education Services Administrator are:

  • 'Flexible, conscientious, responsible'
  • 'Team player, good communication, problem-solving'
  • 'Ability to adapt, calm, focused'

For more detailed requirements of the role, please check the Person Specification attached to this job advert.



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