Service Desk Administrator
5 months ago
**Job Title**:Service Desk Administrator
**Location**:Oakwood Building, Prestwich, M25 3EQ
**Trust**:Greater Manchester Mental Health NHS FT
**Job Patterns & Shifts**:Full time, Monday - Friday 9am-5pm, 37.5 hours a week (At first, 2 weeks fullyon-site, then 1 day on-site and 4 days remote)
**Pay rate**:£12.86 per hour.
**Responsibilities**:
- Achievement of Service Level Agreement and KPIs
- Responsible for maintaining a customer-focused approach, ensuring exceptional service delivery.
- Also tasked with providing remote assistance and facilitating remote deployments.
**Required Experience/Qualification**:
- Proficiency in Active Directory user management.
- Strong knowledge of Windows operating systems and software.
- Familiarity with desktop and laptop hardware.
- Excellent problem-solving and communication skills.
- Ability to work independently and collaborate effectively with team members.
- Customer-focused mindset with a commitment to providing exceptional service.
- Remote assistance/remote Deployment.
**As a member of NHS Professionals, you have fantastic benefits**:
- Competitive pay rates
- work this week, get paid next week.
- **Essential support when you need it
- 24/7 365 days**:
- call us anytime.
- **Multi locational**:
- work across neighboring Trusts
- **Manage your shifts and timesheets on the go**:
- access your “My Bank” shift portal anywhere, anytime online or through your smartphone.
- **Varied working options to suit your lifestyle**:
- access to the Bank gives you options of ad hoc shifts or longer-term placements.
- **Training and development opportunities**:
- Keep up with the essentials and more.
- **Build holiday allowance for every shift you work**:
- your work life balance is important to us.
- **Stakeholder pension scheme available**:
- a flexible future for you and yours
**Who are NHS Professionals?**
As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
**Disclaimer**
NHS Professionals manage your data, please see our Privacy Notice on our website.
**Job Types**: Full-time, Temporary contract
**Salary**: £12.86 per hour
Schedule:
- Monday to Friday
Application question(s):
- How many years of experience you have working in Service Desk with Resetting Passwords and Account Management?
- How many years of experience you have in Customer Support?
- How soon can you start?
Work Location: In person
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