Performance and Operations Manager

2 months ago


Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time
About the Role

The University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is seeking a highly skilled and experienced Performance and Operations Manager to join our team. As a key member of our Corporate Referral to Treatment team, you will play a crucial role in ensuring the effective management of inpatient and outpatient performance across our Bristol and Weston sites.

Key Responsibilities
  • Manage the Corporate Referral to Treatment team to ensure safe, high-quality, patient-centered care and promote a positive working environment for staff.
  • Proactively manage the 18-week referral to treatment pathway and ensure achievement of access targets in line with National, regional, and Trust objectives.
  • Lead service improvement initiatives in booking processes to improve performance and support the delivery of high-quality, patient-centered care.
  • Work closely with Divisional Assistant General Managers, Performance and Operational Managers, Assistant Performance and Operational Managers, and outpatient and elective booking staff/validation staff to ensure the delivery of high-quality and timely care.
  • Monitor demand for services and ensure that the Trust achieves its key performance objectives.
Requirements
  • Significant experience of managing a range of staff or a major service.
  • Significant experience of budgetary management, including management of contract income.
  • Acute sector operational experience.
  • Experience and proven ability in managing organisational/service change.
  • Excellent IT skills.
  • Ability to think and plan tactically and creatively to prioritise work programs in the face of competing demands and within resources.
  • Proven ability to analyse complex problems and develop practical and workable solutions to address them.
  • Good interpersonal skills.
  • Ability to produce and present analytical reports.
  • Ability to manage, motivate, and develop people.
About Us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. We have been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston, and beyond.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce, we aim to recruit and retain a workforce that represents the rich diversity of the local population at all levels.



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