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Performance and Operations Manager

2 months ago

Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time
Job Summary

The post holder will be responsible for the effective management of inpatient and outpatient performance in the Corporate RTT Team, encompassing management of all administrative and performance teams, to include corporate validation staff and working with Divisional Assistant General Managers (AGMs), Performance and Operational Managers, Assistant Performance and Operational Managers and outpatient and elective booking staff/validation staff as appropriate to the role.

Main Responsibilities

The post holder will work alongside the AGMs and other colleagues using the Trustwide RTT Patient Tracking List (PTL) and relevant reports to ensure delivery of high quality and timely care is undertaken within the Divisions. Working closely with a range of colleagues from all disciplines, the post holder will plan and co-ordinate resources within the COO Validation team to ensure achievement of access targets in line with National, regional and Trust objectives. The post holder will be responsible for monitoring demand for services and ensuring that the Trust achieves its key performance objectives. The post holder will also ensure that patients are managed in line with Trust policies and national standards for booking in order.

About the Role

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award-winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

Person Specification

Qualifications and Training

  • Education to degree level or equivalent experience
  • Post-graduate qualification in healthcare management, or equivalent evidence of continuing professional development

Knowledge and Experience

  • Significant experience of managing a range of staff or a major service
  • Significant experience of budgetary management, including management of contract income
  • Acute sector operational experience
  • Experience and proven ability in managing organisational/service change

Skills and Abilities

  • Proven ability to communicate effectively and sensitively with a wide range of people and to build credibility quickly
  • Knowledge of current NHS issues; including performance targets and Foundation Trust status
  • Excellent IT skills
  • Ability to think and plan tactically and creatively to prioritise work programs in the face of competing demands and within resources
  • Proven ability to analyse complex problems and to develop practical and workable solutions to address them
  • Good interpersonal skills
  • Ability to produce and present analytical reports
  • Ability to manage, motivate and develop people

Aptitudes

  • Initiative and drive to achieve results
  • Flexible and adaptable approach
  • Ability to take the strategic overview, whilst giving due attention to getting detail correct
  • Resilient
  • Proven ability to work under pressure to meet deadlines
  • Demonstrable ability to work as part of a team
  • Experience of managing challenging situations and relationships