Office Customer Experience Coordinator

6 days ago


Paddock Wood, United Kingdom Office Angels Full time

Job Description:

As a Customer Service Administrator at Office Angels, you will play a vital role in providing exceptional customer support and ensuring seamless interactions with our customers.

About the Role:

This is a 12-month contract position that offers a competitive salary package, opportunities for career growth and development, and ongoing training and support to enhance your skills.

Key Responsibilities:

  • Handle incoming customer inquiries via phone, email, and on occasion in person
  • Provide accurate and timely information to customers regarding products, orders, and deliveries
  • Resolve customer complaints effectively and efficiently
  • Maintain customer records and update the customer database
  • Collaborate with other departments to ensure a seamless customer experience
  • Contribute to continuous improvement initiatives to enhance customer service processes

Requirements:

  • Previous experience in a customer service role; office, retail, hospitality etc.
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Proficient in Microsoft Office
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Attention to detail and strong organisational skills

What We Offer:

  • A competitive salary of £24,000 - £25,000 per annum
  • Opportunities for career growth and development
  • A supportive and collaborative work environment
  • Ongoing training and support to enhance your skills
  • The chance to make a real impact and contribute to the success of the business
  • Opportunity to join the company's social event and fun days throughout the year


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