Administrative Customer Care Representative
5 days ago
Customer Service Opportunity:
We are seeking a talented Customer Service Administrator to join our team based in the Kent area. This is a fantastic opportunity to develop your skills and contribute to the success of our business.
About the Role:
This is a 12-month contract position that offers a competitive salary package, opportunities for career growth and development, and ongoing training and support to enhance your skills.
Key Responsibilities:
- Handle incoming customer inquiries via phone, email, and on occasion in person
- Provide accurate and timely information to customers regarding products, orders, and deliveries
- Resolve customer complaints effectively and efficiently
- Maintain customer records and update the customer database
- Collaborate with other departments to ensure a seamless customer experience
- Contribute to continuous improvement initiatives to enhance customer service processes
Requirements:
- Previous experience in a customer service role; office, retail, hospitality etc.
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Proficient in Microsoft Office
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Attention to detail and strong organisational skills
Why Join Us?
- A competitive salary of £24,000 - £25,000 per annum
- Opportunities for career growth and development
- A supportive and collaborative work environment
- Ongoing training and support to enhance your skills
- The chance to make a real impact and contribute to the success of the business
- Opportunity to join the company's social event and fun days throughout the year
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