Customer Service Support Specialist
6 days ago
Job Overview:
We are seeking a highly skilled and motivated Customer Service Administrator to join our dynamic team based in the Kent area. As an integral part of our office, you will be responsible for delivering exceptional customer support and ensuring seamless interactions with our customers.
About the Role:
This is a 12-month contract position offering a competitive salary package, opportunities for career growth and development, and ongoing training and support to enhance your skills.
Key Responsibilities:
- Handle incoming customer inquiries via phone, email, and on occasion in person
- Provide accurate and timely information to customers regarding products, orders, and deliveries
- Resolve customer complaints effectively and efficiently
- Maintain customer records and update the customer database
- Collaborate with other departments to ensure a seamless customer experience
- Contribute to continuous improvement initiatives to enhance customer service processes
Requirements:
- Previous experience in a customer service role; office, retail, hospitality etc.
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Proficient in Microsoft Office
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Attention to detail and strong organisational skills
Benefits:
- A competitive salary of £24,000 - £25,000 per annum
- Opportunities for career growth and development
- A supportive and collaborative work environment
- Ongoing training and support to enhance your skills
- The chance to make a real impact and contribute to the success of the business
- Opportunity to join the company's social event and fun days throughout the year
This is a 12-month contract; however, there will be a discussion towards the end of the contract about the role becoming a permanent position if business allows.
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