Customer Service Advisor
7 months ago
**Job description**
to support sales team with administrative tasks, telesales and provide first class customer service.
- Answer customer enquiries and resolve issues in a timely and professional manner
- Assist customers with product information, pricing, and order placement
- Process customer orders accurately and efficiently onto INTACT IQ and efficiently whether originating from phone, website or at request of a colleague
- Perform data entry tasks to update customer information in the system
- Utilize upselling techniques to promote additional products or services
- Maintain workflow enabling our delivery standards (SLA’s) to be maintained
- Prioritise (and process) quotes.
- Make outbound calls to follow up sales or get feedback
- Generate leads and pass on new business to account managers
- Personally resolve most enquiries escalating these only as a last resort
You will be expected to carry out any other duties that may reasonably be required in line with your main duties
**Experience Required**:
- Fluent in English with excellent verbal and written communication skills
- Strong phone etiquette and active listening skills
- Proficient in data entry and navigating computer systems
- Ability to analyze customer needs and provide appropriate solutions
- Aptitude for understanding practical / technical matters.
**Desired experience**:
- Experience of sales systems and telephone systems (INTACT IQ, ERP or Salesforce)
- Administration experience.
- Ideally experience gained in a similar role in related sector. These include Construction, Building Suppliers, Wholesalers, Plumbing and DIY
**Knowledge, Languages, Skills, and Attributes**
- Accurate and reliable
- Positive attitude
- Driven to continually improve
- Confident with computers
- Confident talking on the telephone
- Ability to empathise with customers
- Good at building relationships both with colleagues and customers.
- Ability to multitask and manage priorities.
- Personal resilience
- Extravert personality
**Core Values**
- Be honest and transparent **Embrace and drive change **No negativity, only a can-do attitude **Be creative, passionate, and determined **Build a positive team with a humorous family spirit
- We are looking for ambitious people to drive the business forward_.
**Job Types**: Permanent, Full-time
**Benefits**:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
This position requires a dedicated individual who is passionate about delivering exceptional customer service. If you enjoy helping others, have excellent communication skills, and thrive in a fast-paced environment, we would love to hear from you.
**Benefits**:
- Additional leave
- Company pension
- Discounted or free food
- On-site parking
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Paddock Wood (required)
Ability to Relocate:
- Paddock Wood: Relocate before starting work (required)
Work Location: In person
**Salary**: £30,000.00 per year
**Benefits**:
- Company pension
- Discounted or free food
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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