Customer Service Advisor

5 months ago

Paddock Wood, United Kingdom Alpha Wholesale Full time

**Job description**

to support sales team with administrative tasks, telesales and provide first class customer service.
- Answer customer enquiries and resolve issues in a timely and professional manner
- Assist customers with product information, pricing, and order placement
- Process customer orders accurately and efficiently onto INTACT IQ and efficiently whether originating from phone, website or at request of a colleague
- Perform data entry tasks to update customer information in the system
- Utilize upselling techniques to promote additional products or services
- Maintain workflow enabling our delivery standards (SLA’s) to be maintained
- Prioritise (and process) quotes.
- Make outbound calls to follow up sales or get feedback
- Generate leads and pass on new business to account managers
- Personally resolve most enquiries escalating these only as a last resort

You will be expected to carry out any other duties that may reasonably be required in line with your main duties

**Experience Required**:

- Fluent in English with excellent verbal and written communication skills
- Strong phone etiquette and active listening skills
- Proficient in data entry and navigating computer systems
- Ability to analyze customer needs and provide appropriate solutions
- Aptitude for understanding practical / technical matters.

**Desired experience**:

- Experience of sales systems and telephone systems (INTACT IQ, ERP or Salesforce)
- Administration experience.
- Ideally experience gained in a similar role in related sector. These include Construction, Building Suppliers, Wholesalers, Plumbing and DIY

**Knowledge, Languages, Skills, and Attributes**
- Accurate and reliable
- Positive attitude
- Driven to continually improve
- Confident with computers
- Confident talking on the telephone
- Ability to empathise with customers
- Good at building relationships both with colleagues and customers.
- Ability to multitask and manage priorities.
- Personal resilience
- Extravert personality

**Core Values**
- Be honest and transparent **Embrace and drive change **No negativity, only a can-do attitude **Be creative, passionate, and determined **Build a positive team with a humorous family spirit
- We are looking for ambitious people to drive the business forward_.

**Job Types**: Permanent, Full-time

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

This position requires a dedicated individual who is passionate about delivering exceptional customer service. If you enjoy helping others, have excellent communication skills, and thrive in a fast-paced environment, we would love to hear from you.

**Benefits**:

- Additional leave
- Company pension
- Discounted or free food
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Paddock Wood (required)

Ability to Relocate:

- Paddock Wood: Relocate before starting work (required)

Work Location: In person

**Salary**: £30,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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