Telephone-Based Customer Experience Expert

17 hours ago


Swansea, City and County of Swansea, United Kingdom HSBC Careers Full time

We are looking for a talented individual to fill the role of Contact Centre Support Specialist.

This exciting opportunity involves providing telephone-based support to resolve customer queries in a friendly and professional manner.

The ideal candidate will possess excellent communication skills, be resilient, and able to work effectively in a busy contact centre environment.

The salary for this position starts from £23,205 per annum for a 35-hour week. We also offer a range of benefits including employee discounts, pension/healthcare schemes, and 25 days' paid holiday (+ bank holidays).

In addition, we provide hybrid working which gives you the flexibility to work from home or in the office.

The key responsibilities of this role include:

  • Providing customers with exceptional telephone-based customer service
  • Resolving customer queries in a friendly and professional manner
  • Using multiple systems to process transactions accurately and efficiently
  • Supporting customers in educating them about HSBC products and digital banking platforms

No prior banking experience is required, as comprehensive training will be provided.



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