Telephone-Based Customer Experience Expert
17 hours ago
We are looking for a talented individual to fill the role of Contact Centre Support Specialist.
This exciting opportunity involves providing telephone-based support to resolve customer queries in a friendly and professional manner.
The ideal candidate will possess excellent communication skills, be resilient, and able to work effectively in a busy contact centre environment.
The salary for this position starts from £23,205 per annum for a 35-hour week. We also offer a range of benefits including employee discounts, pension/healthcare schemes, and 25 days' paid holiday (+ bank holidays).
In addition, we provide hybrid working which gives you the flexibility to work from home or in the office.
The key responsibilities of this role include:
- Providing customers with exceptional telephone-based customer service
- Resolving customer queries in a friendly and professional manner
- Using multiple systems to process transactions accurately and efficiently
- Supporting customers in educating them about HSBC products and digital banking platforms
No prior banking experience is required, as comprehensive training will be provided.
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