Customer Support Engineer

1 week ago


Swansea, City and County of Swansea, United Kingdom ENGINEERINGUK Full time
Job Title: Customer Support Engineer

At ENGINEERINGUK, we are seeking a skilled Customer Support Engineer to join our team. As a key member of our support staff, you will serve as a technical expert, providing high-quality service to our customers.

About the Role:
- Provide technical support and resolve escalated incident tickets in a timely manner, implementing workarounds where appropriate.
- Develop internal documentation to help the support team improve their technical knowledge and troubleshooting skills.

Salary: We offer a competitive salary of £35,000 - £50,000 per year, based on experience.

Key Requirements:
- 2+ years of experience in technical support or software development.
- Exceptional problem-solving skills, able to quickly understand issues and leverage available tools to hypothesize, diagnose, and resolve problems.

Benefits:
- Relaxed and welcoming office atmosphere (dog-friendly).
- Monthly social events for the team to bond and enjoy each other's company.

About Us:
ENGINEERINGUK is a technology-driven company that values innovation and teamwork.

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