Senior Support Engineer

3 weeks ago


Swansea, City and County of Swansea, United Kingdom Amazon Full time

About Veeqo:

Veeqo is Amazon's free shipping and inventory management software for Amazon sellers. Our platform allows users to manage orders across multiple ecommerce websites and marketplaces.

Job Overview:

The Second Line Support Engineer role at Veeqo involves technical expertise in diagnosing, investigating, and resolving escalated incident tickets. You will be responsible for providing high-quality technical support and escalating complex issues to the engineering team.

Responsibilities:

  • Diagnose and resolve complex issues or suspected system defects in a timely manner.

  • Escalate complex issues to the engineering team, providing detailed information and steps to reproduce the problem.

  • Develop internal documentation to improve the support team's technical knowledge and troubleshooting skills.

Requirements:

  • Experience in technical support or software development.

  • Exceptional problem-solving skills and ability to quickly understand issues.

Compensation: $70,000 - $90,000 per year



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