Technical Support Specialist

10 hours ago


Swansea, City and County of Swansea, United Kingdom Amazon Full time

About the Role

We are seeking a skilled Technical Support Specialist to join our team in Swansea, Wales. As a Second Line Support Engineer at Veeqo, you will serve as a technical expert, diagnosing and resolving escalated incident tickets to provide consistent and high-quality service to our customers.

Main Responsibilities

  • Diagnose and resolve escalated support tickets in a timely manner, providing consistent and high-quality technical support.
  • Develop internal documentation to help the support team improve their technical knowledge and troubleshooting skills.

What You Will Need

  • Experience in technical support or software development.
  • Exceptional problem-solving skills, able to quickly understand issues and leverage available tools to hypothesize, diagnose, and resolve problems.
  • Bachelor's degree in computer science or equivalent.
  • Experience with programming/scripting languages such as C#, Java, Python, etc.

Benefits

  • A competitive salary of £45,000 - £60,000 per annum.
  • A relaxed and welcoming work atmosphere.
  • Opportunities for professional growth and development.

About Us

Veeqo is a leading provider of e-commerce solutions, and we are committed to delivering exceptional customer service. We believe that our employees are our greatest asset, and we invest heavily in their training and development.



  • Swansea, City and County of Swansea, United Kingdom City & County of Swansea Full time

    Job Summary:The City & County of Swansea is seeking a skilled Technical Support Officer to join its Highways and Transportation department. This permanent role involves providing administrative support to the team based in Clydach, with excellent communication skills and ability to work independently.About the Role:This position offers a competitive salary...


  • Swansea, City and County of Swansea, United Kingdom Trinity House Full time

    We are seeking a Technical Maintenance Specialist to join our team at Trinity House in Swansea. This exciting role involves maintaining the lighthouse estate, overseeing contractor work, and ensuring compliance with building regulations.As a Technical Maintenance Specialist, you will be responsible for a wide range of tasks, including contract management,...


  • Swansea, City and County of Swansea, United Kingdom ENGINEERINGUK Full time

    About the Job:We're looking for a skilled Technical Solutions Specialist C# to join our support team.This role involves serving as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to our customers.Responsibilities:- Diagnose, investigate, and resolve escalated support...


  • Swansea, City and County of Swansea, United Kingdom Educators Wales Full time

    Job Title: Science Support SpecialistAbout the Role:We are seeking a highly skilled and enthusiastic Laboratory Technician to join our team at Bishop Gore School. As a Science Support Specialist, you will provide technical assistance and support the science department with equipment maintenance and resource coordination.Key Responsibilities:Provide technical...


  • Swansea, City and County of Swansea, United Kingdom beBee Professionals Full time £30,000 - £45,000

    beBee Professionals is seeking a Technical Support Engineer to provide on-site installation, maintenance, and repair services for our clients. As a key member of our team, you'll ensure that our customers' technical equipment is functioning optimally and provide excellent customer support.Key Responsibilities:Install and maintain equipment at customer...


  • Swansea, City and County of Swansea, United Kingdom R S D TECHNOLOGY LIMITED Full time

    The role of Project Support Specialist is to provide administrative support for our Client's large-scale engineering project. This temporary post, lasting approximately six months, may lead to a permanent position. As an experienced administrator with a background in engineering and technical writing, you will be responsible for supporting the project...


  • Swansea, City and County of Swansea, United Kingdom Rise Technical Recruitment Limited Full time

    Software Development RoleTechnical Software DeveloperRise Technical Recruitment Limited - Hybrid (1 day at home, 4 onsite)£40,000 to £50,000 + Training & Development + Pension + Private Medical InsuranceJoin a well-established industry leader offering a range of analytical services to support various levels of industry within their operations. This role...


  • Swansea, City and County of Swansea, United Kingdom Professional Technical Ltd Full time

    Job OverviewWe are seeking an experienced Door Systems Specialist to join our team at Professional Technical Ltd, specializing in the door industry. The ideal candidate will have a passion for maintaining, servicing, and repairing various types of doors, including roller shutters, sectional doors, speed doors, loading bay doors, and fast-action doors.Key...


  • Swansea, City and County of Swansea, United Kingdom Rise Technical Recruitment Limited Full time

    Data Analyst SpecialistThis is an excellent opportunity for an experienced Data Analyst to take the next step in their career with Rise Technical Recruitment Limited.We are looking for a highly skilled Data Analyst with good experience in Fortran, mathematical modelling and cross-platform development across Windows/Linux.The ideal candidate will have...


  • Swansea, City and County of Swansea, United Kingdom Rise Technical Recruitment Limited Full time

    Job OpportunityRise Technical Recruitment Limited is looking for a skilled Data Scientist Specialist to join their team. As a key member of the company, you will play a crucial role in developing and enhancing software using Fortran programming language.This exciting position offers an estimated salary range of £40,000 to £50,000 per annum, plus additional...


  • Swansea, City and County of Swansea, United Kingdom Walsingham Support Full time

    About the RoleAs a Caregiver with Walsingham Support, you will play a vital role in enhancing the lives of individuals with learning disabilities, autism, and other complex needs. Our team prides itself on delivering tailored support that puts our service users at the centre of everything we do.We are looking for dedicated and compassionate individuals to...

  • IT Specialist

    4 weeks ago


    Swansea, City and County of Swansea, United Kingdom Swansea Bay University Health Board Full time

    Job DescriptionWe are seeking an experienced IT Specialist to join our team as a Technical Advisor for Infrastructure Services. In this role, you will provide specialist technical advice and support to ensure the efficient and effective running of our 24/7 key infrastructure systems.Main ResponsibilitiesAnalyse and resolve complex infrastructure hardware and...


  • Swansea, City and County of Swansea, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Job Title: Field Service EngineerBeBee Professionals, a leading provider of technical services, is seeking a skilled Field Service Engineer to join our team in Swansea. As a key member of our team, you will be responsible for providing on-site installation, maintenance, and repair services to our clients.Key Responsibilities:Install and maintain technical...


  • Swansea, City and County of Swansea, United Kingdom Hays Business Support Full time

    At Hays Business Support, we are seeking an experienced and organized Administrative Assistant to join our team. In this role, you will provide exceptional administrative support to various departments and senior staff, ensuring the smooth operation of our office.Job Description:We are looking for a highly skilled and efficient individual who can manage...


  • Swansea, City and County of Swansea, United Kingdom Rise Technical Recruitment Full time

    Rise Technical RecruitmentWe are seeking a highly skilled Software Engineering Specialist to join our team in Swansea.The successful candidate will have a strong background in Fortran, mathematical modelling, and cross-platform programming, with the ability to design, develop, improve, maintain, and test analysis code.Key responsibilities include...


  • Swansea, City and County of Swansea, United Kingdom City & County of Swansea Full time

    City & County of Swansea is seeking to appoint a Highways Administrative Support Specialist. The successful candidate will have excellent administration skills and be a self-motivated individual to work within a busy Highways office, with the ability to learn new skills quickly.You will be responsible for dealing with the public mainly by telephone so...

  • Technical Specialist

    3 weeks ago


    Swansea, City and County of Swansea, United Kingdom The Recruitment Co. Full time

    Job OverviewThe Recruitment Co. is currently recruiting for a talented Field Engineer to join their clients growing team based in Swansea area.This is an excellent opportunity to work with an established, fast-growing company.Key Responsibilities:To provide technical support and maintenance services to the client's site in Swansea area.To work closely with...


  • Swansea, City and County of Swansea, United Kingdom Hays Specialist Recruitment Full time

    Hays Specialist Recruitment is currently seeking a skilled IT Trainer to work on a contract basis. Located in Carmarthen, this role requires an individual with excellent technical training skills and the ability to deliver engaging sessions to groups of up to 50 people.Job Requirements:A valid UK driving licence and the ability to drive are necessary for...


  • Swansea, City and County of Swansea, United Kingdom Recruit4staff Full time

    At Recruit4staff, we are looking for a skilled Technical Support Manager to join our team. This is an exciting opportunity for a customer-focused individual to develop their career in an office environment. As a Technical Support Manager, you will be responsible for managing inbound and outbound enquiries, providing excellent customer service, and working...


  • Swansea, City and County of Swansea, United Kingdom MERJE Full time

    About the RoleThe Technical Claims Handler will be responsible for managing claims across multiple products, collaborating with claims partners, identifying and managing fraud concerns, setting claims reserves, and making payments. As a subject matter expert for commercial claims, the successful candidate will provide guidance and support to colleagues as...