Technical Support Specialist
10 hours ago
About the Role
We are seeking a skilled Technical Support Specialist to join our team in Swansea, Wales. As a Second Line Support Engineer at Veeqo, you will serve as a technical expert, diagnosing and resolving escalated incident tickets to provide consistent and high-quality service to our customers.
Main Responsibilities
- Diagnose and resolve escalated support tickets in a timely manner, providing consistent and high-quality technical support.
- Develop internal documentation to help the support team improve their technical knowledge and troubleshooting skills.
What You Will Need
- Experience in technical support or software development.
- Exceptional problem-solving skills, able to quickly understand issues and leverage available tools to hypothesize, diagnose, and resolve problems.
- Bachelor's degree in computer science or equivalent.
- Experience with programming/scripting languages such as C#, Java, Python, etc.
Benefits
- A competitive salary of £45,000 - £60,000 per annum.
- A relaxed and welcoming work atmosphere.
- Opportunities for professional growth and development.
About Us
Veeqo is a leading provider of e-commerce solutions, and we are committed to delivering exceptional customer service. We believe that our employees are our greatest asset, and we invest heavily in their training and development.
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