Technical Support Specialist

1 week ago


Swansea, City and County of Swansea, United Kingdom City & County of Swansea Full time
Job Summary:
The City & County of Swansea is seeking a skilled Technical Support Officer to join its Highways and Transportation department. This permanent role involves providing administrative support to the team based in Clydach, with excellent communication skills and ability to work independently.

About the Role:
This position offers a competitive salary of £25,000 per annum, making it an attractive opportunity for those looking to start or advance their careers in administration. As a Technical Support Officer, you will be responsible for dealing with the public primarily through telephone interactions, requiring strong customer service skills and the ability to resolve issues efficiently. You will also be expected to provide technical administrative support, utilizing Microsoft Office systems and databases to effectively manage tasks and data.

Key Responsibilities:
* Provide exceptional customer service via phone and email
* Manage various administrative tasks within the Highways Technical Support team
* Utilize Microsoft Office systems and databases to maintain accurate records and perform tasks efficiently
* Work collaboratively with site-based staff to ensure seamless project execution

Requirements:
* Previous experience in an office environment with strong administrative skills
* Excellent communication and interpersonal skills
* Ability to learn new skills quickly and adapt to changing situations
* Proficiency in using Microsoft Office systems and databases
* Strong attention to detail and organizational skills

Benefits:
* Generous annual leave package
* Family-friendly policies supporting work-life balance
* Access to local government pension scheme and employee benefits
* Opportunity for career progression within the City & County of Swansea council

Safeguarding:
The City & County of Swansea has a 'Safeguarding is Everybody's Business' principle, which applies to all employees, elected members, volunteers, and contractors. This commitment ensures a safe working environment for everyone.

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