Customer Experience Specialist

4 days ago


Swansea, City and County of Swansea, United Kingdom CEM Day Ltd Full time

About Us

C.E.M Day Ltd is a leading automotive dealership that has been serving the community since 1926. We are passionate about delivering exceptional customer experiences and pride ourselves on our commitment to excellence.

We have an exciting opportunity available for an experienced Customer Aftersales Advisor to join our busy workshop team at Garngoch branch.

Key Responsibilities
  • Welcome customers to the Dealership and ensure a seamless customer experience throughout their visit.
  • Handle customer service calls and face-to-face enquiries efficiently, including making appointments, providing pricing information, relaying technical details, and updating customers on vehicle repair completion times.
  • Understand repair requirements and effectively communicate them to customers, enabling informed decision-making.
  • Deliver outstanding customer satisfaction with every interaction.
  • Identify parts on manufacturer/supplier systems, order them, and issue them through the workshop.

Benefits of Working with Us

  • Competitive salary: £25,000 - £30,000 per annum
  • 6.2 weeks annual leave, inclusive of bank holidays
  • Contributory pension scheme
  • Life Assurance (death in service)
  • Staff discounts on vehicles, parts, servicing, vehicle hire, finance
  • Friends and Family discounted leasing
  • Free on-site parking
  • Cycle to work schemes
  • Free access to BEN, employee assistance helpline available 24/7
  • Development opportunities within C.E.M Day Ltd


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