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Call Centre Representative

1 month ago

Swansea, City and County of Swansea, United Kingdom Welsh Ambulance Services Full time
Job Overview

We are seeking a skilled and compassionate Call Centre Representative to join our team at the Welsh Ambulance Services NHS Trust. As a key member of our team, you will be responsible for answering calls from the public for the NHS 111 Wales service, providing high-quality patient care and support.

Main Duties of the Job

Key responsibilities of this role include:

  • Answering calls from the public and providing empathetic and respectful support
  • Actively listening to patients and making considered decisions to resolve their queries
  • Responding quickly and confidently to calls, using excellent communication skills
  • Entering patient information accurately and efficiently onto a computer system
  • Working as part of a team to deliver high-quality patient care and support
Working for Our Organisation

The Welsh Ambulance Services NHS Trust is a leading healthcare provider in Wales, with a workforce of over 4,000 remarkable people. We are committed to delivering world-class patient care, wherever and whenever it is needed. Our organisation values diversity and inclusivity, and we welcome applications from under-represented groups.

Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whether you are looking for a challenging and rewarding role, or a chance to develop your skills and experience, we have a career path to suit you.