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Clinical Support Specialist

4 weeks ago

Swansea, City and County of Swansea, United Kingdom Welsh Ambulance Services Full time
Job Overview

This role offers a rewarding opportunity to deliver high-quality patient care as part of the Welsh Ambulance Service NHS Trust.

Working in a fast-paced call centre environment, you will be answering calls from the public, providing guidance and support to patients in need. A key aspect of this role is the ability to remain calm and assertive in challenging situations, making considered decisions and responding quickly and confidently.

You will be working as part of a team, ideally with a call centre background, and will possess excellent communication skills. Strong computer and keyboard skills are required for entering patient information speedily and accurately onto a computer system.

We are looking for individuals who can treat our patients with dignity, empathy, and respect. Training will be provided and paid on a full-time basis, and you must be able to commit to this and complete the training.

Main Duties of the Job
  1. Respond to emergency calls from the public
  2. Provide guidance and support to patients in need
  3. Make considered decisions and respond quickly and confidently
  4. Enter patient information speedily and accurately onto a computer system

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. A flexible approach to work shifts is essential, with predominately weekend, evening, and bank holiday periods, including day and night shifts. The Trust is committed to creating an environment where diversity is celebrated and inclusivity matters. We are keen to break down barriers and encourage applications from under-represented groups.