Front Desk Representative

2 days ago


Chertsey, Surrey, United Kingdom Foxhills Full time

About the Role

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The Front Desk Representative plays a crucial role in ensuring that our guests receive exceptional service throughout their stay. This is a fantastic opportunity to develop your skills and knowledge in a dynamic and supportive environment.

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About You

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To succeed in this role, you will need:

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  • A proven track record of delivering exceptional customer service in a fast-paced environment.">
  • Strong communication and interpersonal skills, with the ability to build rapport with guests and colleagues.">
  • Proficiency in computer systems and reservation software.">
  • Flexibility to work evenings, weekends, and holidays, as required by business needs.">
  • Knowledge of hospitality industry practices and procedures preferred.">

Responsibilities

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  • Manage reservations and bookings efficiently and effectively, using our booking system.">
  • Communicate with guests to provide information on room availability, rates, packages, and amenities.">
  • Ensure accurate and up-to-date information is entered into the booking system.">
  • Process reservations, cancellations, and modifications according to established procedures.">
  • Respond promptly to guest inquiries and requests, providing assistance and resolving issues as needed.">
  • Collaborate with other departments to ensure seamless guest experiences and satisfaction.">

What We Offer

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  • Competitive salary package: £25,000 - £35,000 per annum.">
  • Company pension scheme.">
  • Enhanced Company Sick Pay, Maternity and Paternity.">
  • Opportunities for career advancement and professional development.">
  • Complimentary Country Club Membership giving access to facilities such as a newly refurbished gym, pools, spa, fitness classes, and more.">
  • Staff discounts on dining, hotel stays, golf access, spa treatments, and other amenities.">
  • Access to exclusive Employee Engagement platform offering discounts and/or cask back on over 900 retailers, a wellbeing centre, recognition awards, and much more.">
  • Employee assistance program, with 24/7 assistance available.">
  • Anniversary stay: a complimentary one night stay and breakfast for two at Foxhills.">
  • Birthday breakfast: a complimentary breakfast for you and one other at one of our restaurants.">
  • Colleague social events including an annual staff party.">
  • Free on-site parking.">
  • Foxhills Collection is an equal opportunity employer and values diversity in the workplace.


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