Front Desk Representative
2 days ago
About the Role
">The Front Desk Representative plays a crucial role in ensuring that our guests receive exceptional service throughout their stay. This is a fantastic opportunity to develop your skills and knowledge in a dynamic and supportive environment.
">About You
">To succeed in this role, you will need:
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- A proven track record of delivering exceptional customer service in a fast-paced environment.">
- Strong communication and interpersonal skills, with the ability to build rapport with guests and colleagues.">
- Proficiency in computer systems and reservation software.">
- Flexibility to work evenings, weekends, and holidays, as required by business needs.">
- Knowledge of hospitality industry practices and procedures preferred.">
Responsibilities
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- Manage reservations and bookings efficiently and effectively, using our booking system.">
- Communicate with guests to provide information on room availability, rates, packages, and amenities.">
- Ensure accurate and up-to-date information is entered into the booking system.">
- Process reservations, cancellations, and modifications according to established procedures.">
- Respond promptly to guest inquiries and requests, providing assistance and resolving issues as needed.">
- Collaborate with other departments to ensure seamless guest experiences and satisfaction.">
What We Offer
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- Competitive salary package: £25,000 - £35,000 per annum.">
- Company pension scheme.">
- Enhanced Company Sick Pay, Maternity and Paternity.">
- Opportunities for career advancement and professional development.">
- Complimentary Country Club Membership giving access to facilities such as a newly refurbished gym, pools, spa, fitness classes, and more.">
- Staff discounts on dining, hotel stays, golf access, spa treatments, and other amenities.">
- Access to exclusive Employee Engagement platform offering discounts and/or cask back on over 900 retailers, a wellbeing centre, recognition awards, and much more.">
- Employee assistance program, with 24/7 assistance available.">
- Anniversary stay: a complimentary one night stay and breakfast for two at Foxhills.">
- Birthday breakfast: a complimentary breakfast for you and one other at one of our restaurants.">
- Colleague social events including an annual staff party.">
- Free on-site parking.">
- Foxhills Collection is an equal opportunity employer and values diversity in the workplace.
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