Hotel Guest Experience Coordinator
7 hours ago
**Job Title:** Hotel Guest Experience Coordinator
">**Location:** Hanbury Manor Marriott Hotel & Country Club, United Kingdom
**Estimated Salary:** £25,000 - £30,000 per annum
About the RoleWe are seeking a highly skilled and motivated Hotel Guest Experience Coordinator to join our team at Hanbury Manor Marriott Hotel & Country Club. As a key member of our hotel operations team, you will play a vital role in ensuring that every guest has an exceptional experience with us.
You will be responsible for processing all guest check-ins, verifying guest identity, form of payment, assigning rooms, and activating/issuing room keys. You will also set up accurate accounts for each guest according to their requirements and ensure rates match market codes, document exceptions.
In addition, you will secure payment prior to issuing room keys, verify/adjust billing, compile and review daily reports/logs/contingency lists, complete cashier and closing reports, supply guests with directions and property information, accommodate guest requests, contacting appropriate staff if necessary, follow up to ensure requests have been met, process all payment types, vouchers, paid-outs, and charges, balance and drop receipts, count and secure bank at beginning and end of shift, obtain manual authorizations, and follow all Accounting procedures.
What We're Looking For- A warm, people-oriented demeanor
- A team-first attitude
- Positive outlook and outgoing personality
- Flexibility, problem-solving skills, and multi-tasking ability
**Benefits:*
- Discounts on hotel rooms, gift shop items, food and beverage
- Learning and development opportunities
- Recognition programs
- Wellbeing programs
- Encouraging management
- Team-spirited colleagues
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