Technical Support Team Lead

2 weeks ago


London, Greater London, United Kingdom Next15 Full time
Job Title: Technical Support Team Lead

Estimated Salary: £65,000 - £80,000 per annum

We are seeking a highly skilled Technical Support Team Lead to join our team in London. As a technical expert, you will be responsible for leading and managing a team of IT service desk analysts, providing exceptional IT support to our diverse range of brands.

Job Description:

The successful candidate will have strong knowledge of IT systems, applications, and infrastructure, as well as experience in troubleshooting, diagnosing, and resolving technical issues. They will also have excellent customer service skills with empathy and professionalism when working with our staff and clients.

Responsibilities:
  • Lead, mentor, and develop a team of IT service desk analysts to deliver high-quality technical support and customer service to our staff and clients.
  • Provide coaching, feedback, and training to the team members, identifying and addressing any performance or development gaps.
  • Monitor, organize, and prioritize the team's workload, performance, and productivity, ensuring that service level agreements (SLAs) and key performance indicators (KPIs) are met or exceeded.
  • Work closely with other IT teams and stakeholders to ensure seamless collaboration and communication.
Requirements:
  • Strong knowledge of IT systems, applications, and infrastructure, as well as experience in troubleshooting, diagnosing, and resolving technical issues.
  • Experience using multiple Operating Systems, such as Windows, Mac OS, and Linux.
  • Excellent customer service skills with empathy and professionalism when working with our staff and clients.
  • Ability to motivate, inspire, and empower the team members to achieve exceptional results.
What We Offer:
  • Excellent salary: £65,000 - £80,000 per annum
  • 6% matched pension contributions
  • 30 days annual leave
  • Green Car scheme saving up to 40% on electric car costs
  • Group Life insurance
  • Flexible working
  • Career progression
  • Open and collaborative workplace culture


  • London, Greater London, United Kingdom Red King Resourcing Full time

    Red King Resourcing is looking for an experienced Technical Support Team Lead to join their dynamic support team. As a key member of the team, you will be responsible for leading a team of support engineers and providing expert technical guidance to ensure exceptional customer experiences.About the Role:Lead and mentor a team of support engineers to deliver...


  • London, Greater London, United Kingdom Air IT Limited Full time

    Are you ready to take your career to the next level? We're looking for a talented Technical Support Team Lead to join our team at Air IT Limited.The salary for this position is around £60,000 per year, based on a 37.5-hour working week, Monday-Friday, 07:30-18:30, with an on-call requirement on a rotational basis.About the Role:We're seeking a highly...


  • London, Greater London, United Kingdom Opus Recruitment Solutions Ltd Full time

    About the RoleWe are seeking an exceptional Technical Support Team Lead to join our team at Opus Recruitment Solutions Ltd. As a key member of our operations team, you will be responsible for leading our technical support team and ensuring the delivery of high-quality customer service.The ideal candidate will have a strong background in ITIL and experience...


  • London, Greater London, United Kingdom Hunter Bond Full time

    Job DescriptionWe are seeking an experienced Desktop Support Lead to join our world-class team in London. As a key member of our IT department, you will be responsible for leading a team in diagnosing, troubleshooting, and resolving technical issues that impact our mission-critical enterprise and trading environment.


  • London, Greater London, United Kingdom Exclaimer Full time

    Job OverviewWe are seeking a highly experienced Technical Support Team Lead to join our UK-based team. This is a challenging opportunity for a professional who can lead and manage a technical support team, ensuring exceptional customer service and contributing to the overall success of the organisation.Key Responsibilities:Strategic Planning and Leadership:...


  • London, Greater London, United Kingdom Yoobic, Ltd. (Italy) Full time

    Yoobic, Ltd. (Italy) is a leading provider of AI-powered frontline employee experience platforms. We're seeking a skilled Technical Customer Support Specialist to join our team in London.About the RoleThis exciting opportunity offers a challenging and rewarding experience, working with a talented team to deliver exceptional support to our customers. As a...


  • London, Greater London, United Kingdom LEAD Careers Full time

    Landscape Design Team Lead PositionWe are seeking an experienced Landscape Design Team Lead to join our team in London.In this role, you will be responsible for overseeing design projects and collaborating with colleagues from various disciplines.The ideal candidate will have significant experience in landscape architecture and a strong understanding of...

  • Technical Team Lead

    4 days ago


    London, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    Rise Technical Recruitment Limited">£42,500 - £44,500 + Overtime + On call bonus + Training + Bonus + 33 days holiday


  • London, Greater London, United Kingdom Rise Technical Full time £55,000 - £70,000

    Rise Technical OpportunityJoin us at Rise Technical, an award-winning business that develops innovative products in close partnership with globally recognized organizations. As an experienced Embedded Software Engineer, you will play a vital part in our team, leading projects from product design to deployment.Our company values technical variety and...


  • London, Greater London, United Kingdom Kroo Ltd Full time

    Kroo Ltd is seeking a talented Technical Support Lead to join our IT team. This is a full-time position that will be responsible for providing technical support to our users and ensuring their IT equipment and systems are working correctly.We offer a competitive salary range of £60,000 - £75,000 per annum, depending on experience.The ideal candidate will...

  • Technical Team Lead

    3 weeks ago


    London, Greater London, United Kingdom Checkout Group Full time

    Technical Team LeadWe are seeking a highly skilled Technical Team Lead to lead our technical team at Checkout Group. In this role, you will be responsible for leading the design and implementation of our technical infrastructure.The ideal candidate will have extensive experience in technical leadership, with a strong understanding of cloud-based applications...

  • Technical Team Lead

    2 weeks ago


    London, Greater London, United Kingdom Fawkes and Reece Full time

    Join Fawkes and Reece as a Technical Coordinator and play a crucial role in shaping the future of the UK's leading house builders. With a focus on sustainability and excellence, this position offers a unique opportunity to grow and develop your skills.About the Role:Project Overview:The Technical Coordinator will lead the residential regeneration scheme in...

  • Technical Team Lead

    4 days ago


    London, Greater London, United Kingdom Search 5.0 Full time

    We are seeking a Technical Team Lead to join our team at Search 5.0. This role is perfect for an experienced professional who enjoys leading technical teams and delivering client projects.">Salary: $120,000 - $180,000 per annum, depending on experienceJob Description:This role involves leading technical teams to deliver client projects, with a strong focus...


  • London, Greater London, United Kingdom News Corp Full time

    **About News Corp**We are a global media company with a portfolio of leading brands and businesses. We are looking for an experienced IT professional to join our team as a Technical Support Lead.The role will be based in London and will involve providing technical support to our business units across the globe.Job Description:The successful candidate will...


  • London, Greater London, United Kingdom Rise Technical Recruitment Full time

    About the Role:We are looking for a highly skilled IT Service Delivery Expert to join our team in Central London. The successful candidate will be responsible for providing exceptional technical support to our clients, ensuring their IT needs are met efficiently and effectively.The key responsibilities of this role include:Providing first-line technical...

  • Technical Team Lead

    1 week ago


    London, Greater London, United Kingdom Woodrow Mercer Tech Full time £55,000

    The Technical Team Lead will oversee the daily operations of the IT Support Team, ensure efficient management and service delivery, guarantee the availability and optimal performance of critical business applications, and cultivate partnerships with strategic vendors.Key responsibilities include managing cybersecurity practices to align with best practices,...


  • City of London, Greater London, United Kingdom Victim Support Full time

    We have an exciting opportunity for a Victim Services Manager to join our team, working 37.5 hours per week on a hybrid basis in England and Wales.Do you want to make a difference every day? Do you want to lead and inspire a team to achieve their goals, continually learn, and adapt to provide the best service for victims of crime?The estimated salary for...


  • London, Greater London, United Kingdom Amazon Full time

    Job DescriptionAs a Technical Support Lead, you will play a key role in ensuring the smooth operation of our IT infrastructure and services. You will be responsible for providing technical guidance and support to internal stakeholders, resolving complex technical issues, and collaborating with external partners to process support requests and incidents.The...

  • Technical Team Lead

    3 days ago


    London, Greater London, United Kingdom Rise Technical Full time

    Your BenefitsA generous salary bracket of £47,500-£57,500 per annum25 days' holiday per yearAccelerated career progressionCompany performance-linked bonus schemeRegular social eventsYou will have the opportunity to work in a hybrid environment, with 3 days a week in the office, and be part of a team that excels and strives for success.


  • London, Greater London, United Kingdom Professional Technical Ltd Full time £52,500

    At Professional Technical Ltd, we are seeking a skilled Service Manager to join our team at a leading loading bay and shutter manufacturer. As a Service Manager, you will be responsible for training other technicians within the M25 area and completing new employee inductions.Responsibilities:Reporting Structure: Report directly to the Regional Manager and...