Technical Support Team Lead

23 hours ago


London, Greater London, United Kingdom Air IT Limited Full time

Are you ready to take your career to the next level? We're looking for a talented Technical Support Team Lead to join our team at Air IT Limited.

The salary for this position is around £60,000 per year, based on a 37.5-hour working week, Monday-Friday, 07:30-18:30, with an on-call requirement on a rotational basis.

About the Role:

We're seeking a highly skilled individual to lead our technical support team, providing expertise and guidance to our engineers. As a Technical Support Team Lead, you'll be responsible for identifying opportunities for improvement and innovation, delivering against key performance indicators (KPIs), and serving as an escalation point for complex technical issues.

Key Responsibilities:

  • Act as a technical lead in high-stakes situations
  • Serve as an escalation point for our Service Desk Engineers
  • Identify opportunities for improvement and innovation
  • Deliver against our KPIs with flying colours

Requirements:

To succeed in this role, you'll need:

  • A clear and confident communicator
  • Technical prowess in Windows Server, Active Directory, Azure, Microsoft 365, and related technologies
  • Exchange Online
  • Conditional Access/MFA
  • Mobile Device Management (Intune/Endpoint Manager)
  • Hyper-V
  • Networking (S2S/P2S VPN, VLAN, LACP)
  • Strong documentation skills and time management savvy
  • Adaptability and flexibility to tackle any challenge head-on


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