Homelessness Support Officer

6 days ago


New Forest District, United Kingdom New Forest District Council Full time
About the Role

We are seeking a dedicated and dynamic individual to join our team as a Homelessness Ancillary Officer. As a key member of our Homelessness Team, you will play a vital role in preventing homelessness across the district.

Key Responsibilities
  • Accommodation Sourcing and Securing: Assist the Homelessness Team in sourcing and securing accommodation for clients in the private sector.
  • Client Support and Guidance: Provide effective support and guidance to clients to help them achieve their accommodation goals.
  • Relationship Building and Partnerships: Develop and maintain relationships with landlords and partner agencies to secure accommodation for clients.
  • Case Management and Resolution: Gather information on clients' housing situations, record it, and determine next steps to secure accommodation and prevent homelessness.
What We Offer
  • Competitive Salary: £26,980 - £35,030 per annum
  • Generous Leave Entitlement: 24-27 days leave (plus an additional week's equivalent after 5 years' service)
  • Flexible Working Arrangements: Smarter Flexible working
  • Employee Benefits: On-site parking, Local Government Pension Scheme, Shared cost AVC's (Additional Voluntary Contribution Scheme), Employee Assistance Programme (free 24-hour legal, financial, and personal advice for employees), and a wide range of employee discounts at high street retailers.
Requirements
  • Excellent Investigative Skills: Gather information on clients' housing situations and determine next steps to secure accommodation.
  • Strong Communication and Interpersonal Skills: Build and maintain relationships with clients, landlords, and partner agencies.
  • Ability to Work Under Pressure: Manage competing demands and priorities in a fast-paced environment.
  • Passion for Supporting Vulnerable Clients: Demonstrate initiative and problem-solving skills to engage with partner agencies and get the best outcomes for clients.


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