Reception and Guest Services Assistant
6 days ago
About Our Hotel
Located in the heart of Newcastle, our hotel offers a unique blend of history and avant-garde style. As a Night Receptionist, you will play a vital role in creating unforgettable experiences for our guests.
Key Responsibilities
- To deliver exceptional customer service, ensuring that all guests feel welcome and supported during their stay.
- To collaborate with the hotel team to maintain a safe and secure environment, performing additional tasks as needed.
- To address complaints and concerns promptly, offering creative solutions and maintaining open communication with management.
Requirements and Qualifications
- Previous experience in a similar hotel setting.
- Natural people skills and strong communication abilities.
- Problem-solving and conflict resolution skills.
- Flexibility and adaptability.
- Fluency in English.
Our Benefits
- A competitive salary of £25,000 per annum.
- 28 days' annual leave, including 8 public holidays.
- A contributory pension scheme.
- A £500 refer-a-friend bonus, subject to six months' successful probation.
- Discounted health insurance and exclusive travel perks through our partnership with HSF.
- Ongoing professional development opportunities and career advancement prospects within our global network.
- Perks at Work discounts and pay day celebrations.
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