Reception and Guest Services Assistant

6 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Melia Hotels International Full time

About Our Hotel

Located in the heart of Newcastle, our hotel offers a unique blend of history and avant-garde style. As a Night Receptionist, you will play a vital role in creating unforgettable experiences for our guests.

Key Responsibilities

  • To deliver exceptional customer service, ensuring that all guests feel welcome and supported during their stay.
  • To collaborate with the hotel team to maintain a safe and secure environment, performing additional tasks as needed.
  • To address complaints and concerns promptly, offering creative solutions and maintaining open communication with management.

Requirements and Qualifications

  • Previous experience in a similar hotel setting.
  • Natural people skills and strong communication abilities.
  • Problem-solving and conflict resolution skills.
  • Flexibility and adaptability.
  • Fluency in English.

Our Benefits

  • A competitive salary of £25,000 per annum.
  • 28 days' annual leave, including 8 public holidays.
  • A contributory pension scheme.
  • A £500 refer-a-friend bonus, subject to six months' successful probation.
  • Discounted health insurance and exclusive travel perks through our partnership with HSF.
  • Ongoing professional development opportunities and career advancement prospects within our global network.
  • Perks at Work discounts and pay day celebrations.


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