Customer Experience Representative

6 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Accor Hotels Full time
Job Summary

We are seeking a skilled and experienced Reception Agent to join our team at Fairmont Dubai. The ideal candidate will have a passion for delivering exceptional customer service, a keen eye for detail, and the ability to work effectively in a dynamic environment.

Responsibilities
  • Deliver Exceptional Customer Experiences
  • Welcome and bid farewell to guests, ensuring a personalized experience.
  • Maintain a visible presence at the Reception Desk, observing and responding to guests' needs.
  • Represent Fairmont Dubai as an ambassador, creating a lasting impression.
  • Foster a positive and engaging environment through effective communication.
  • Follow hotel telephone etiquette guidelines.
  • Promote room sales and drive revenue growth through up-selling.
  • Able to work flexible hours to meet guest needs.
  • Hospitality diploma is an asset, computer literacy in Windows, MS Office Suite, and Opera PMS systems recommended.
Benefits

The successful candidate can expect a competitive salary of 12,000 AED per month, along with visa sponsorship and assistance with relocation. Flights and accommodation will also be provided for successful applicants.



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