Customer Care Coordinator Lead

1 week ago


London, Greater London, United Kingdom Keepmoat Full time
Job Description:

We are seeking a highly skilled Senior Customer Care Coordinator to join our team at Keepmoat in Wigan. This is an excellent opportunity for someone who is passionate about delivering exceptional customer care and has experience working in a fast-paced environment.

The main purpose of this role is to provide an efficient and effective customer care service, liaising with Residents and Clients, contractors, site and management teams while maintaining effective working relationships and coordinating high levels of workflow.

Duties of the role include:

  • Liaising with all Clients and sub-contractors to establish an excellent maintenance response to all complaints/queries.
  • Liaising with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with Residents/Clients for the Customer Care Manager.
  • Producing all relevant documentation relating to customer care accurately and in a timely manner.
  • Taking responsibility for updating the COINS system in a timely and efficient manner to ensure accuracy of the customer database.

This role requires a straightforward and friendly team player who has Customer Care experience, is creative and used to using their organisational and planning skills within a Customer Care environment.

Key Responsibilities:

Our ideal candidate will have:

  • Excellent communication and interpersonal skills.
  • Strong organisational and time management skills.
  • Able to work effectively under pressure and meet deadlines.
Benefits:

We offer a competitive salary of £35,000 - £40,000 per annum, depending on experience, plus benefits including a contributory pension scheme, life assurance and annual leave.


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