Customer Service Development Associate

2 days ago


Leicestershire, United Kingdom Bridgewater Resources UK Full time

Bridgewater Resources UK is looking for a motivated and organised Graduate Customer Service Trainee to join their successful team in Castle Donington. This exciting opportunity allows you to embark on a rotational graduate training programme where you'll learn about and work through various areas in the business including customer accounts, project work, stock control and finance.

The Opportunity

As a key member of our team, you will receive in-house training and mentoring from an experienced and successful manager, gaining insight into various areas of the business. Your responsibilities will include handling customer service enquiries by email and telephone in a professional manner, managing the customer care process and advising end users on solutions.

  • Handle customer service enquiries by email and telephone in a professional manner.
  • Manage the customer care process and advise end users on solutions.

You will also be responsible for booking product installations and planning time scales and deliveries, completing general administration duties and ad-hoc tasks, working closely with management on different commercial projects, and having opportunities to progress in an area that suits your strengths.

Rewards

As a valued member of our team, you will receive:

  • A competitive starting salary of £26,000 - £27,000.
  • An annual bonus.
  • Full training and development opportunities.
  • A fun, dynamic work environment.
  • Working hours are Monday-Friday, 8:30-5:00.
Requirements

To be successful in this role, you should possess:

  • Excellent communication skills.
  • Business acumen and the ability to learn quickly.
  • An excellent team player attitude.
  • Organisational skills, with the ability to take initiative and solve problems.


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