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Customer Service Representative

2 months ago

Leicestershire LE BT, United Kingdom Loughborough College Full time
Customer Service Officer Job Opportunity

The Leicestershire College's Student Recruitment team invites applications for a Customer Service Officer to join their team.

This role involves providing exceptional, friendly and responsive service to all applicants and visitors to the College. As an integral part of the team, you will be responsible for general support across all Student Recruitment functions – Customer Services, Admissions and Enrolments. With a focus on delivering Enrolment Services, a flexible approach to work is essential for this role.

A key aspect of this position is undertaking administrative and customer service tasks, as the team adapts to changing sector demands. The College strives to attract, develop and retain top talent by offering a motivating and inclusive workplace where diversity is valued. We actively encourage applications from under-represented groups and welcome candidates who share our commitment to promoting equality and inclusivity.

In addition to competitive compensation, we offer a comprehensive benefits package including:

  • A contributory pension scheme with employer matching
  • On-site parking facilities
  • Access to one campus facility
  • Subsidised nursery fees for staff members
  • Up to 25 days annual leave per year, plus additional annual leave available
  • Fantastic opportunities for professional development and growth through CPD and inclusive resources
  • Well-being hours and initiatives
  • Opportunities to participate in local community volunteering and charity work

We foster a family-friendly and inclusive work environment, offering flexible working arrangements and agile working options where feasible. Our staff forums, working groups, and steering committees provide opportunities for collaboration and engagement. We also invest in providing learners and employees with modern facilities and resources, ensuring an outstanding learning experience.

The successful candidate will be employed by The Leicestershire College, a subsidiary company of Loughborough College, with terms and conditions of employment that differ from those at Loughborough College. Please note that employees of The Leicestershire College are based at Loughborough College. Due to sponsorship limitations, we currently cannot offer sponsorship for this role; however, this remains under review.