Front Desk Associate

3 weeks ago


Leicestershire, United Kingdom Ragdale Hall Spa Full time
Job Summary

We are seeking a skilled and friendly Front Desk Associate to join our team at Ragdale Hall Spa. As a key member of our Front of House Team, you will be responsible for providing a warm welcome to our guests and ensuring their stay with us is nothing short of exceptional.

Main Responsibilities
  • Provide a warm welcome to our guests and ensure their needs are met promptly.
  • Process guest details using our computerised hotel system.
  • Ensure billing charges are accurate and daily takings are balanced.
  • Deal with guest queries and resolve any issues efficiently.
  • Produce accurate guest accounts upon check-out.
  • Communicate effectively with guests, adapting your manner to suit different situations.

Requirements
  • Experience in a customer-facing role is a plus, but full training will be provided.
  • GCSE grade C or above in Maths and English is essential.

Benefits
  • Potential earnings of up to £1400 per year in tips.
  • Exciting prospects for career advancement.
  • Complimentary breakfast, lunch, and tea during working hours.
  • Free parking and transport from Melton Mowbray and Asfordby.
  • Discounts on retail areas, food, and drink outlets.
  • 50% discount on beauty treatments.
  • Generous recommend a friend scheme.
  • Long service bonuses and celebration events.
  • Recognition and reward schemes.

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