Customer Service Representative
3 days ago
Job Summary: We are seeking an enthusiastic and motivated individual to join our hospitality and catering team as a Waiting Staff Assistant at Beaumanor Hall, a Victorian country house located in Leicestershire.
About the Role:
- Undertake a variety of duties including setting up function rooms and conferencing facilities for events, liaising with guests and resolving queries, serving food and beverages according to the event schedules, and supporting the Beaumanor management team.
- Provide exceptional customer service, greet customers, escort them to tables, present menus, and provide detailed information on ingredients and food allergies.
- Communicate order details to the kitchen staff, serve food and drink orders, prepare tables by setting up linen, silverware, and glassware, and maintain a clean and hygienic dining area and kitchen.
- Perform other related duties as required, including cash handling, loading and emptying the dishwasher, and polishing cutlery and glassware.
Requirements:
- Good numeracy skills and literacy.
- Excellent customer service skills and a pleasant manner.
- Flexibility, particularly regarding working hours, and the ability to work well in a fast-paced environment.
- Active listening and effective communication skills, attention to detail, and the ability to work as part of a team.
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