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Customer Service Ambassador

1 month ago

Leicestershire, United Kingdom Ragdale Hall Spa Full time
Customer Service Ambassador

We are seeking a highly skilled and professional Customer Service Ambassador to join our Front of House Team at Ragdale Hall Spa. As a key member of our team, you will be responsible for providing a warm and welcoming experience for our guests, ensuring that their stay with us is nothing short of exceptional.

Main Responsibilities:
  • Provide a warm welcome to our guests and ensure their needs are met promptly and efficiently.
  • Utilize our computerized hotel system to process guest details and ensure accurate billing charges.
  • Ensure daily takings are balanced and any discrepancies are resolved promptly.
  • Deal with guest queries and resolve any issues in a timely and professional manner.
  • Produce accurate guest accounts upon check-out, ensuring a smooth departure for our guests.
  • Adapt your communication style to suit a variety of situations, ensuring our guests receive a personalized experience.

Qualifications and Skills:
  • Experience in a customer-facing position is desirable, but full training will be provided.
  • GCSE grade C or above (or equivalent) in Maths and English are essential.

Hours of Work:
39 hours per week, 5 out of 7 days, working between 7am - 10pm, including some weekends, on a rota basis.

Salary:
Age 16 - 17: £8.20 per hour
Age 18 - 20: £9.65 per hour
Age 21+: £11.54 per hour

Perks:
  • Potential earnings of up to £1400 per year in tips (based on full-time hours).
  • Exciting prospects for career advancement.
  • Complimentary breakfast, lunch, and tea during working hours, as well as regular special treats.
  • Free parking on site.
  • Free transport available from Melton Mowbray and Asfordby.
  • Take advantage of our amazing facilities, including the gymnasium, certain exercise classes, and our fabulous Thermal Spa.
  • Enjoy generous discounts in all our retail areas and food and drink outlets.
  • A huge 50% discount on most of our beauty treatments.
  • Discounted stays and day packages for you, your friends, and family.
  • Generous recommend a friend employee referral scheme.
  • Long service bonuses and celebration events to acknowledge loyalty.
  • Recognition and reward schemes, including high street gift cards, vouchers to spend at Ragdale, chocolates, fizz, and much more.
  • A fun, friendly, and welcoming workplace.