Administrative Services Manager
6 days ago
Job Title: Administrative Services Manager
Job Type: Full-time
Company: MaxAd Fixed Fee Recruitment
Location: Remote
Job Description:
We are seeking an experienced Administrative Services Manager to join our team. The successful candidate will be responsible for providing administrative support to our office operations, ensuring the smooth running of our business.
Key Responsibilities:
- Act as the first point of contact for new customer enquiries and provide excellent customer service.
- Oversee the efficient functioning of the office, ensuring that all tasks are completed on time and to a high standard.
- Channel direct communications with the company directors and delegate tasks and duties as required to office staff members.
- Evaluate the work performance of office staff members and provide feedback and guidance as needed.
- Manage the Engineers' diaries, scheduling appointments and following up open jobs until completion to ensure smooth operations.
- Use the CRM software to track appointments and keep customer information up to date.
Requirements:
- Previous experience in office administration or management and excellent customer service skills.
- Organisational skills: the ability to handle scheduling, record-keeping, and managing office resources efficiently.
- Communication skills: excellent verbal and written communication skills are crucial for this role.
- Problem-solving abilities: the ability to address and resolve issues as they arise, ensuring minimal disruption to business operations.
- Technical proficiency: familiarity with industry-specific software, general office software (like Microsoft Office & Excel), and administrative tools.
- Leadership and team management: the ability to motivate, guide, and support staff, while also ensuring that the office operates effectively and cohesively.
- A genuine passion to support clients with any questions, queries or concerns.
- Excellent organisational skills.
- Experience of working in a trade or service environment would be ideal but is not essential.
What We Offer:
An attractive salary and benefits package, as well as the opportunity to work for a reputable company with a proud history of providing service and customer excellence.
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