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Customer Service Coordinator
2 months ago
We are seeking a highly organized and communicative Customer Service Administrator to join our expanding team. As a key member of our sales and operations teams, you will play a pivotal role in ensuring customers receive outstanding service and administrative duties are carried out efficiently.
Main Responsibilities:- Provide exceptional customer service in a fast-paced environment.
- Manage and respond to customer inquiries via email, WhatsApp, and live chat platforms.
- Coordinate with Drainage Engineers to arrange callouts and ensure customer callbacks are completed.
- Review and respond to Trust Pilot reviews.
- Arrange maintenance and servicing of company vehicles.
- Follow up and chase quotes and invoices.
- Issue invoices and quotes.
- Perform other administrative duties as required.
- Previous experience in a fast-paced administrative role.
- Excellent organizational and communication skills.
- Ability to work effectively in a team and use initiative.
- Ongoing training and development opportunities.
- Flexible working arrangements.
- Regular team and social events.
- Exclusive company discounts.