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Customer Service Coordinator

2 months ago


Ringwood, United Kingdom Talent Sure Recruitment Limited Full time
Customer Service Administrator

We are seeking a highly organized and communicative Customer Service Administrator to join our expanding team. As a key member of our sales and operations teams, you will play a pivotal role in ensuring customers receive outstanding service and administrative duties are carried out efficiently.

Main Responsibilities:
  • Provide exceptional customer service in a fast-paced environment.
  • Manage and respond to customer inquiries via email, WhatsApp, and live chat platforms.
  • Coordinate with Drainage Engineers to arrange callouts and ensure customer callbacks are completed.
  • Review and respond to Trust Pilot reviews.
  • Arrange maintenance and servicing of company vehicles.
  • Follow up and chase quotes and invoices.
  • Issue invoices and quotes.
  • Perform other administrative duties as required.
Requirements:
  • Previous experience in a fast-paced administrative role.
  • Excellent organizational and communication skills.
  • Ability to work effectively in a team and use initiative.
What We Offer:
  • Ongoing training and development opportunities.
  • Flexible working arrangements.
  • Regular team and social events.
  • Exclusive company discounts.