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Membership Development Manager
2 months ago
We are seeking a seasoned Membership Executive to join our team at Membership Bespoke, a leading recruitment firm specializing in membership-focused roles. As a key member of our team, you will be responsible for servicing and growing a portfolio of member accounts, articulating the value of membership, and working to ensure member firms are engaged as appropriate.
Key Responsibilities:
- Deliver the Member Relations account management strategy in line with engagement and retention targets across the breadth of the organization.
- Retain a portfolio of existing membership by working with internal stakeholders to articulate the value of membership externally.
- Broaden and deepen member engagement and communicate the value proposition effectively to the member base.
- Work to ensure the membership body value proposition remains accessible and relevant.
- Track member activity, including involvement in policy, training, and event engagement, to maintain a 'helicopter view' of each member's interaction.
- Create and maintain engagement plans to meet team objectives.
- Undertake varied analysis on the member base to identify opportunities and risks with regards to membership growth and engagement.
- Identify and act upon additional opportunities for upselling/attracting new members where appropriate.
- Support management of the member inbox in a timely manner, fielding queries to the wider team where appropriate.
- Track and record all member engagement via CRM, championing the use of the system to other stakeholders and encouraging the recording of all member value.
- Represent and champion the membership voice in internal discussions.
- Support the wider team to build out value propositions for different member segments.
Requirements:
- A degree or other equivalent, relevant qualification or experience.
- Capable of interacting with members and articulating the membership value proposition.
- Relationship Management, Account Management, Customer Success excellent experience.
- An interest in financial services and the brand and product.
- An analytical mindset, interested in a broader understanding of the member base.
- Ability to liaise with a breadth of internal stakeholders across functions.
- Microsoft Office competency (Excel, PowerPoint, and Outlook).
- Excellent verbal and written communication skills.
To apply to this role, please send your CV. Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful on this occasion.
Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
