Membership Development Officer

3 weeks ago


London, Greater London, United Kingdom Membership Bespoke Full time
Membership Manager Job Description

We are seeking a highly skilled and experienced Membership Manager to join our team at Membership Bespoke. As a key member of our team, you will be responsible for supporting the development and management of our membership and accreditation processes.

Key Responsibilities:

  • Co-ordinate and contribute to the services offered to Members of the Association
  • Be a key point of contact for membership enrolment, renewal and support
  • Ensure excellent member experience and data integrity

Requirements:

  • Proven experience of working effectively in a team to deliver excellent customer service
  • Proven administrative ability, with experience of processing data accurately and demonstrating excellent attention to detail
  • Extensive experience and knowledge of using a membership database or equivalent CRM system
  • Knowledge of creating and interrogating reports in databases
  • Absolute attention to detail
  • Ability to maintain confidentiality and GDPR data protection legislation requirements
  • Excellent working knowledge of Microsoft Office Suite, especially Excel
  • Excellent written English and the ability to write clear and accurate letters and emails
  • Excellent customer care and oral communication skills
  • Excellent numeracy and the ability to analyse data and produce data reports
  • Strong prioritisation, time management and organisational skills
  • Willingness and ability to work on their own initiative, while remaining aware of limitations and when to ask for help
  • Ability to identify issues and provide effective solutions
  • Ability to work independently and as part of a team
  • A calm, professional and 'can-do' attitude towards the workplace
  • A willingness to take on new challenges and evolve according to the changing needs of the Association
  • Probity, honesty and complete respect for confidentiality
  • A commitment to fairness and to promoting equality, diversity and inclusion
  • An understanding and commitment to the aims and values of the association

Desirable:

  • Experience of working within the membership or fundraising function of a non-profit or membership organisation

About Us:

Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.



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