Hospital Concierge Officer

6 days ago

London, Greater London, United Kingdom Bupa Full time

Job Summary:

We are seeking a skilled Hospital Concierge Officer to provide exceptional customer service and patient care at Cromwell Hospital in London. As a key member of our team, you will be responsible for ensuring a warm and welcoming experience for all patients, consultants, and visitors.

Key Responsibilities:

  • Act as the first point of contact for all visitors to the hospital, providing a high level of customer care and service.
  • Use scheduling software to identify patient and visitor welcome pathway requirements and facilitate next steps.
  • Log patient arrivals onto the hospital system to monitor patient flow and manage any delays or wait times.
  • Direct patients and visitors to the correct hospital departments.
  • Provide room orientation for all daycase and inpatient arrivals.
  • Stay up-to-date with recommended taxi services and hotels to ensure support for hospital visitors.
  • Assist international patients with their inquiries, liaising with the hospital's international patient centre to secure interpreters.
  • Liaise with housekeeping, cleaning, and groundskeeping staff to ensure safety and cleanliness standards are maintained.

Requirements:

  • Proven experience of delivering customer services to an exceptionally high standard in a private healthcare or luxury hospitality environment.
  • Front of House/Reception experience.
  • Great communication skills, including conflict resolution.
  • Passionate about the patient journey.
  • Strong interpersonal skills with an empathetic nature.
  • Ability to interact with IT scheduling systems while maintaining a high level of personal interaction with patients.
  • Self-motivated and proactive when problem-solving.
  • IT literate.
  • Excellent organisational skills.

Benefits:

As a Hospital Concierge Officer at Bupa, you will receive a range of benefits, including:

  • Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
  • Bupa health insurance as a benefit in kind.
  • An enhanced pension plan and life insurance.
  • Annual performance-based bonus.
  • Support with travel costs via a season ticket loan or cycle2work.
  • Various other benefits and online discounts.

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