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Hospitality Concierge

3 months ago

London, Greater London, United Kingdom Thistle Marble Arch Full time

The Opportunity

Our dedicated Concierge team plays a crucial role in creating a memorable first impression for our guests. You will be responsible for ensuring a warm welcome and taking the time to understand guests' unique preferences and requirements. Your duties will include greeting guests, providing detailed information about room amenities, and promoting the various services and offerings of the hotel. Discretion and responsibility are key attributes for this role. You will also assist guests with various requests and share your extensive knowledge of local dining and attractions to enhance their experience.

Ideal Candidate Profile

  • A strong commitment to delivering exceptional service with a willingness to learn and grow
  • Comfortable engaging with the public in a front-facing role
  • Empathetic and skilled in building rapport with guests
  • A friendly and approachable demeanor in all interactions
  • Detail-oriented with a focus on accuracy
  • A clear passion for pursuing a career in hospitality
  • Ability to collaborate effectively within a team environment
  • Previous experience in a dynamic service setting

Benefits Offered

  • Opportunities for professional development and career advancement
  • Employee discounts on accommodations, dining, and beverages across the hotel group
  • Interest-free loans for travel expenses (subject to conditions)
  • Access to a 24/7 Employee Assistance Program
  • Pension and healthcare benefits
  • Early access to earned wages through Wagestream
  • Paid days for community service
  • A generous referral program
  • Apprenticeship opportunities and accredited training up to Level 7 (equivalent to a Master's Degree)
  • Access to discounts and cashback offers through a wide range of retailers via our online benefits portal
  • A robust recognition program
  • And much more