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Hospitality Concierge

3 months ago


London, Greater London, United Kingdom The Clermont Victoria Full time

Position Overview

As a Hospitality Concierge, you will be the essential resource for guests seeking to explore the vibrant offerings of London. Your enthusiasm for crafting unforgettable experiences will shine as you assist visitors in maximizing their stay. From providing directions and securing theatre tickets to managing luggage and arranging dining reservations, each day presents unique challenges and opportunities to engage with diverse guests.

Key Responsibilities

  • Deliver exceptional service and demonstrate a commitment to guest satisfaction.
  • Engage comfortably with the public in a front-facing role.
  • Build rapport and foster relationships with guests through empathy and understanding.
  • Maintain a friendly and approachable demeanor in all interactions.
  • Exhibit precision and attention to detail in all tasks.
  • Show a genuine interest in pursuing a career in hospitality.
  • Collaborate effectively within a team environment.
  • Leverage previous experience in a dynamic service setting.

Benefits Offered

  • Opportunities for professional growth and development.
  • Discounted rates on accommodations, dining, and beverages across the Clermont Hotel Group.
  • Interest-free loans for travel expenses (subject to conditions).
  • Access to a 24/7 Employee Assistance Program for support.
  • Comprehensive pension and healthcare plans.
  • Early access to earned wages through Wagestream.
  • Paid days for community service.
  • Attractive referral bonuses for recommending new talent.
  • Pathways to apprenticeships and accredited qualifications up to Level 7.
  • Access to exclusive discounts and cashback offers from a wide range of retailers.
  • Recognition programs to celebrate employee achievements.
  • And many additional perks.