Customer Success Strategist

3 weeks ago


London, Greater London, United Kingdom Cisco Systems Full time
Job Description

We are seeking a highly skilled Customer Experience Executive to join our team at Cisco Systems.

Overview

Cisco Systems is a leading technology company that helps organizations transform their networks and communicate more effectively. As a Customer Experience Executive, you will play a crucial role in driving the successful adoption and utilization of our technologies and services within customer organizations, leading to value realization and growth.

Our ideal candidate has 3 years of delivery experience and a solid understanding of software lifecycle practices. They possess excellent communication and relationship-building skills, enabling them to develop and cultivate partnerships with executive-level customers.

Responsibilities
  • Drive the adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates.
  • Advocate for customers within Cisco, ensuring their needs are met, and they receive a high-quality customer experience.
  • Own financials, including services revenue and margin, and make strategic financial decisions.
  • Build and implement Technical Adoption Plans and E2E Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full use of our technologies.

We offer a competitive salary range of $120,000 - $180,000 per year, depending on location and experience.



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