Appeals Handling Assistant
3 weeks ago
Priority Recruitment is seeking an experienced Customer Service and Administration Professional to join its Appeals Handling Team in Inverness, Scotland. The successful candidate will be responsible for managing written appeals for private parking charge notices, providing customer support, and ensuring accurate and timely responses.
Key Responsibilities:
• Respond to written appeals for private parking charge notices with clear and accurate written communication.
• Review case data and compile appropriate responses for each appeal, ensuring compliance with procedures.
• Provide advice to customers over the phone on how to appeal parking charges.
• Prioritise tasks effectively and manage your workload autonomously.
• Meet key performance indicators (KPIs) and ensure targets are achieved.
• Ensure all responses and actions are accurate and consistent, maintaining high standards of work.
Requirements:
• Excellent written and verbal communication skills.
• Ability to work independently and manage time effectively.
• Sound decision-making skills and the ability to resolve customer queries.
• Focus on accuracy and high-quality work.
• Proficiency in using Outlook, Excel, and Word.
• Ability to work quickly and accurately under pressure.
Salary and Benefits:
• Competitive salary of £23,000 per year.
• Pension scheme and Life Assurance Plan.
• Monthly performance incentives.
• 29 days holiday (including bank holidays).
• Ongoing training and career development.
• Free on-site parking.
• Refreshments provided.
• Smart casual dress code.
This role offers opportunities for growth and professional development as part of a fast-paced and rewarding team.
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Appeals Handling Professional
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