Operations Supervisor

3 weeks ago


Dingwall, Highland, United Kingdom DRH Support Services Full time

DRH Support Services is seeking an experienced Operations Supervisor (Appeals Department) to join their team.

This role will be based in our office location just north of Inverness, Scotland.

Role Summary

We are looking for a highly skilled and motivated individual to lead our appeals handling team. The successful candidate will be responsible for overseeing the department's operations, ensuring that agents meet key performance indicators and achieve established targets.

The ideal candidate will have excellent leadership and management skills, as well as the ability to analyze data and make informed decisions.

Salary: We offer a competitive salary range of £42,000 - £52,000 per annum, depending on experience.

Benefits:

  • Pension scheme
  • Life insurance
  • Holidays and time off

Responsibilities:

  • Supervise and manage team members
  • Develop and implement operational strategies
  • Monitor and analyze performance metrics


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