Guest Experience Director
2 days ago
We are seeking an ambitious and results-driven Assistant Manager to join our Front of House Team at The View from The Shard. As a key member of our team, you will play a vital role in delivering exceptional guest experiences and contributing to the success of our business.
About the Role:
We offer a competitive salary of £30,750 + 6% Living Allowance per annum, as well as a range of benefits including generous holiday entitlement, private medical insurance, life assurance, and employee assistant programme. You will be responsible for managing the day-to-day running of the attraction, leading our Front of House Team, and supporting the Sales Function by maximising income generation activities.
Key Responsibilities:
* Ensure an excellent standard of customer service is delivered by all team members
* Lead and motivate the team to ensure they undertake their allocated tasks and responsibilities
* Manage customer complaints and queries in the first instance and know when to escalate to a more senior manager
* Maintain high standards of presentation in all areas of the guests' journey
* Oversee the operation of the box office, ticketing, and retail areas
Requirements:
* Proven experience in a management role, preferably in a hospitality or tourism setting
* Excellent communication and leadership skills
* Ability to work effectively in a fast-paced environment
* Strong attention to detail and ability to maintain high standards of presentation
What We Offer:
* Competitive salary and benefits package
* Opportunities for career development and progression
* Collaborative and dynamic work environment
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