Five-Star Guest Experience Director

7 days ago


London, Greater London, United Kingdom Bulgari Hotel London Full time

Imagine yourself as the mastermind behind Bulgari Hotel London's exclusive membership base, fostering unforgettable experiences for discerning guests. As the Five-Star Guest Experience Director, your mission is to cultivate a culture of excellence, elevating every interaction with our esteemed clientele.

To achieve this vision, you will work closely with the Spa Director to establish and maintain a loyal membership base. Your expertise in building strong relationships, crafting bespoke experiences, and driving sales growth will be pivotal in realising the hotel's goals.

This highly rewarding role comes with an estimated annual salary of £70,000 - £90,000, reflecting the significance of your contributions to the hotel's success.

Main Accountabilities:

  • Foster a culture of exceptional guest service across all Spa departments
  • Develop and implement targeted marketing campaigns to attract new members
  • Ensure seamless coordination between colleagues to deliver personalised experiences


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