Technical Service Desk Analyst Role

13 hours ago


Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full time
Job Overview
In the role of Technical Service Desk Analyst at Global Technology Solutions Ltd, you will be responsible for providing exceptional technical support to our clients. As a key member of our team, you will play a crucial part in ensuring that our customers receive the highest level of service and support.

About the Role
This is a fantastic opportunity for an experienced IT professional to join our team as a Technical Service Desk Analyst. Based in Peterborough, you will be working closely with our clients to resolve technical issues and provide proactive support to prevent problems from arising. With a competitive salary of £14.84 per hour, rising to £15.44 after 3 months, this role offers excellent opportunities for career growth and development.

Key Responsibilities
As a Technical Service Desk Analyst, your primary responsibilities will include:
- Providing exceptional technical support to our clients via phone, email, or on-site visits
- Troubleshooting and resolving technical issues in a timely and efficient manner
- Collaborating with internal teams to ensure seamless communication and issue resolution
- Staying up-to-date with the latest technologies and industry trends to enhance your skills and knowledge

Requirements
To be successful in this role, you will need to have:
- A strong background in IT, preferably with experience in a call centre environment
- Excellent customer service skills and the ability to communicate effectively with clients
- Strong problem-solving skills and the ability to think proactively
- The ability to work independently and as part of a team

What We Offer
We offer a competitive salary, excellent benefits, and opportunities for career growth and development. If you are a motivated and enthusiastic IT professional looking for a new challenge, we would love to hear from you

Contact Information
Please note that we do not accept applications by email. To apply for this role, please submit your application through our website.

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