Service Support Analyst Position
14 hours ago
Onyx-Conseil is currently seeking a skilled Service Desk Analyst to join our team. This is a fantastic opportunity for someone looking to start or continue their career in IT support. As a Service Desk Analyst, you will work closely with our customers, resolving technical issues, and improving overall service delivery. The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a team environment.
The successful candidate will be required to work varied shifts, including early mornings, and attend regular team meetings. A full UK driving license is essential, as you will be required to visit our customer site once a month.
Key Responsibilities:
- Logging and resolving technical tickets in our customer's ITSM system
- Providing timely and effective responses to end-user contacts via phone, email, or self-service portal
- Collaborating with internal teams to resolve complex technical issues
- Attending regular team meetings and contributing to knowledge sharing
Salary and Benefits: We offer a competitive salary of approximately £24,500 per annum, based on experience. Additionally, we provide comprehensive training, enabling our employees to grow professionally and personally. If you are a dedicated and enthusiastic individual, passionate about delivering exceptional customer service, we look forward to hearing from you.
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